Privacy Policy

This privacy policy (the "Privacy Policy”) is an electronic record under the Information Technology Act, 2000 and the rules made thereunder as amended and is enforceable against You (as hereinafter defined) under law by way of your acceptance hereof.

Privacy is an essential right for all individuals and entities. At Finsire Technologies Private Limited (“Finsire”), safeguarding your privacy is a cornerstone of our values. We approach it with the utmost seriousness, and we encourage you to do the same. This Privacy Policy constitutes an electronic document in the form of a contract established under relevant data protection laws, regardless of the location of your data. No physical, electronic, or digital signature is required for this Privacy Policy.

This Privacy Policy outlines the information collected by Finsire and its Subsidiaries, how we utilize and safeguard the data you provide when using our website and mobile application. We kindly request you to take a moment to review our Privacy Policy to understand the choices available to you regarding the use of your information and how you can amend or update it.

This Privacy Policy is made available, is in compliance with and will be interpreted in line with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

The terms “We”/ “Us”/“Our” collectively pertain to Finsire Technologies Private Limited (including its Subsidiaries, Successors, and permitted Assigns), while “You”/“Your”/“Yourself” denotes the users.

By using Finsire’s website www.finsire.com and mobile application, you acknowledge your comprehension and agreement with this Privacy Policy. If you do not concur with the terms outlined in this Privacy Policy, we kindly ask that you refrain from using this website and/or mobile application.

‍

Consent

By registering for, accessing, or utilizing our products, services, content, features, technologies, or functionalities offered through this website and mobile application (hereinafter referred to as “Services”), you acknowledge and accept this Privacy Policy. This Privacy Policy is designed to govern the use of our website and mobile application and is accessible in the footer of both platforms.

When you use our Services and/or create an account with us, you are giving your consent to the collection, use, disclosure, retention, transfer, and safeguarding of your information and personal data as outlined in this Privacy Policy and our Terms of Use. Please note that if you choose not to provide the required information, you may not be able to access many of the features offered on our website and through our Services.

Rest assured that your privacy is of paramount importance to us, and we do not publish, sell, or lease your personal information to third parties for marketing purposes without your explicit consent.

‍

What information do we collect?

We collect the following types of information from our users:

Information you provide to us: The term “Personal Information” pertains to data related to an identified or identifiable natural person. An identifiable person is someone who can be directly or indirectly identified, typically through an identifier such as a name, identification number, location data, online identifier, or factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity. It is important to note that Personal Information does not include information that has been anonymized or aggregated to the point where it can no longer be used to identify a specific individual, either alone or in combination with other data. Additionally, we collect information including but not limited to mobile numbers, email addresses, physical addresses, educational records, and employment history. We collect, utilize, disclose, transfer, and store personal information as necessary to provide our Services and for our operational and business purposes, as detailed in this Privacy Policy. Our aim is to be transparent in our privacy practices, allowing you to make informed decisions about how your information is used. We encourage you to reach out to us with any questions or concerns. Personally Identifiable Information (PII) which includes information that you provide to us when you create an account, register for our services, contact us for support, or otherwise interact with us. This information may include your name, email address, phone number, mailing address, and other personal information.

Information we collect automatically: We also receive information from your computer, mobile device, and other access devices. This information includes, but is not limited to, data regarding the pages you access, your computer's IP address, device ID or unique identifier, device type, geo-location data, computer and connection details, mobile network information, page view statistics, traffic to and from our sites, referral URLs, advertising data, standard web log data, and other relevant information. We also gather anonymous information through the use of cookies and web beacons.

Asset data, such as the type, location, and value of your assets.

We will be transparent in our interactions with you and provide information about how we collect and use your data.
If we have collected your information for a specific purpose, we will not use it for any other purpose without informing you and, where applicable, obtaining your permission.
We will continually assess the quality of our information.
We will respect the rights granted to you under relevant privacy and data protection laws and promptly and transparently address any privacy-related queries.
When outsourcing processes, we will ensure that subcontractors have appropriate security measures in place and will contractually require them to adhere to these Privacy Principles and data protection laws.
Your personal information may be transferred within our organization and/or to other third parties and service providers as necessary for the stated purpose. When such transfers occur, we ensure compliance with applicable data protection laws and implement necessary procedures and controls to protect personal information, regardless of its location.

‍

How do we use your information?

We may employ the information we gather about you for the following purposes:

Service Provision: To provide, maintain, and enhance our Services. This includes facilitating the sending of receipts, delivering requested products and services, developing new features, offering customer support through various means such as email and telephone, developing safety measures, verifying user identities, sending product updates, and sending administrative messages.
Transaction Processing: To process transactions and provide email and SMS notifications to your registered email address and mobile number, in accordance with applicable data protection laws.
Identity Verification: To verify your identity, including during account creation and password reset procedures.
Invoicing: To send invoices to your registered email address.
Risk Management: To manage risk and identify, prevent, or address fraud or other potentially prohibited or illegal activities.
Policy Compliance: To detect, prevent, or address violations of policies or applicable Terms of Use.
Internal Operations: For internal purposes, such as preventing fraud and misuse of our Services, resolving software bugs and operational issues, conducting data analysis, performing testing, and monitoring usage and activity trends.
Communication: To send you communications we believe may interest you, including information about products, services, promotions, and occasional updates, in accordance with local applicable data protection laws.
Personalization and Improvement: To personalize and enhance our Services, including providing or suggesting features, content, social connections, referrals, and advertisements.
Geo-location Services: To provide location-based services, such as customized search results and personalized content.

All information provided with consent during subscription will be retained as per the Privacy Policy and in compliance with applicable data protection laws.

We retain your Personal Information for as long as it is necessary and relevant, as per the provisions of applicable data protection laws. Additionally, we may retain Personal Information from closed accounts to comply with applicable data protection laws, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Use, and take other actions permitted or required by applicable data protection laws. Once your Personal Information is no longer required, we will dispose of it securely, in accordance with applicable data protection laws and other relevant regulations.

Upon your written request, subject to applicable law, we will make reasonable efforts to delete all instances of your Personal Information.

‍

How do we disclose your information?

We do not sell or rent your personal information to third parties. We may disclose your personal information to third parties in the following limited circumstances:

To our service providers: We may disclose your personal information to our service providers who help us to provide our services to you. For example, we may disclose your personal information to our payment processors, our web hosting providers, and our customer support providers.
To comply with legal obligations: We may disclose your personal information to third parties as required by law or to comply with a subpoena, court order, or other legal process.
To protect our rights and interests: We may disclose your personal information to third parties to protect our rights and interests, such as to prevent fraud or to protect our intellectual property.
To other users of our services: We may disclose your personal information to other users of our services in order to facilitate certain transactions or interactions. For example, we may disclose your personal information to the recipient of a payment that you make through our services.

‍

Deletion of Personal Data

Finsire shall retain an your personal data solely for the duration necessary for processing said personal data in order to furnish the requisite services. Furthermore, Finsire may retain and utilize the personal data to the extent mandated by legal obligations, such as complying with pertinent laws, resolving disputes, and upholding legal agreements and policies. Subsequently, we will undertake manual deletion of the individual’s personal data upon receipt of a request from the concerned party or upon the conclusion of the necessity to process the aforementioned data, whichever transpires first. Kindly note that should an individual request the erasure of any personal data before the requisite processing period has lapsed, Finsire shall not be held accountable for any financial losses or damages, whether direct or indirect, incurred by the individual due to such data destruction.

‍

Disclosure of Personal Data

In the event of Finsire being party to a merger, acquisition, or asset transfer, your personal data may be subject to transfer. Prior notice will be provided before the transfer of personal data, at which point it will become subject to an alternative Privacy Policy.

Under specific circumstances, Finsire may be compelled to disclose an individual’s personal data as mandated by law or in response to valid requests from public authorities, such as a court or government agency.

In certain instances, to facilitate the provision of services, Finsire may receive information pertaining to individuals from third-party entities, such as NSDL and payment gateway providers, concerning the validation of documents and repayment status. The acquisition and sharing of this information shall only occur when strictly necessary for service provision. Finsire does not retain data obtained from these third parties. In fulfilment of our outsourcing obligations to our partners, this information is collected and directly transferred to them upon acquisition.

We reserve the right to disclose your personal data in good faith belief when such action is deemed necessary for the following purposes:

Compliance with a legal obligation
Protection and defense of the rights or property of the organization
Prevention or investigation of potential wrongdoing in connection with the Service
Protect the personal safety of users of Finsire’s website or the public
Safeguarding against legal liability

‍

Your choices

You have the following choices regarding your personal information:

You can choose not to provide us with your personal information: You are not required to provide us with your personal information to use our website and services. However, if you choose not to provide us with your personal information, you may not be able to use all of the features of our website and services.
You can choose to opt out of marketing and promotional materials: You can choose to opt out of receiving marketing and promotional materials from us by clicking on the unsubscribe link in any email that we send you.
You can choose to access and correct your personal information: You have the right to access and correct your personal information that we hold. To do so, please contact us at support@finsire.com
You can choose to have your personal information deleted: You have the right to have your personal information deleted. To do so, please contact us at support@finsire.com

‍

Opt-Out & Unsubscribe

You may opt out of receiving updates, promotional messages, and marketing communications from us, in accordance with applicable law, by following the instructions provided in those messages or by emailing us at support@finsire.com

Even if you opt out of promotional messages, you may still receive non-promotional communications related to your account, requested Services, or our ongoing business relationship.

‍

Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no security measure is perfect, and we cannot guarantee the absolute security of your personal information.

‍

Addressing your concerns

Any requests, questions, clarifications or grievances with respect to this Policy or about your Personal Information can be sent to our Grievance Officer at:

Name: Mridul Manhas, Grievance Officer

Postal address: No 48, First Floor, 2nd St, Sripuram, Balaji Nagar, Royapettah, Chennai, Tamil Nadu

– 600014

Email address: support@finsire.com

Helpline number: +91 9962491614

If you wish to receive a response by email or mail, please be sure to include your name and postal address or email address, as the case may be.

All grievances shall be redressed in an expeditious manner. Subject to complete details in relation to the grievance being provided, the Grievance Officer shall redress all grievances within a maximum period of 30 days from the date of receipt of the grievance.

‍

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our website and/or by sending you an email notification.

‍

If you have any questions about this Privacy Policy, please contact us at support@finsire.com

Privacy Policy for Finsire Technologies Pvt Limited